Jack Wills Brand Protection Statement:

At Jack Wills, we are totally committed to providing our customers with products of the highest quality. It seems however that some people like our products so much that they fake them, or make products which are so similar to our designs that they look like ours. These fakes and copycats aren't approved by us.

Counterfeiting is a criminal activity and can warrant legal action. Simple as that. Copycat products are just as bad. Our reputation for high quality is important to us and the unauthorised use of our brand to produce and sell counterfeit or copycat Jack Wills products is unacceptable. These products are often mistaken for the genuine article and are usually of inferior quality.

As such, we will not tolerate those who deal in counterfeit or copycat Jack Wills products. Where appropriate, we will pursue all legal remedies that are available to us, including commencing legal proceedings or involving Trading Standards where we think this is necessary, to prevent counterfeiting of Jack Wills products and misuse of our brand and designs.

Should you have any information regarding counterfeit Jack Wills products or misuse of our brand or designs, then we would like to hear from you. You can call us on 1 866 280 9963 or you can drop us an email at counterfeit@jackwills.com. We appreciate any help or assistance you are able to offer to help us put an end to this illegal activity.

FAQ

How do I make sure I'm buying legitimate Jack Wills products?

There are three ways to buy Jack Wills products:
Although you may find Jack Wills products on other websites, auction sites or in stores, you can only be sure you are purchasing official products from one of the above. Currently, you can only find our stores in the United Kingdom & Kildare (Ireland). If you see an Jack Wills store in any other place, or if you find a different store that's selling Jack Wills products, beware of its authenticity.

Can I return Jack Wills items that I buy on eBay?
No. Jack Wills guarantees all of its products but only if you buy it from us. We do not support garments that are purchased outside of the ways described above.

What are you doing to fight counterfeiters?
Everything we can. We believe that the clothes we make are of the best quality, and we will do whatever we can to prevent counterfeiters from using our brand name to distribute knock off and cheap imitations. We will take legal action against any party found guilty of counterfeiting our products. If you think you've seen counterfeit Jack Wills products, please let us know. Send us an email at counterfeit@jackwills.com or call us at 1 866 280 9963.

Does Jack Wills franchise its stores?
No, we do not franchise or offer wholesale accounts. Chances are if you’ve seen products in stores other than ours, they are imitations.