At Jack Wills, we are totally committed to providing our customers with products of the highest quality. It seems however
that some people like our products so much that they fake them, or make products which are so similar to our designs that they
look like ours. These fakes and copycats aren't approved by us.
Counterfeiting is a criminal activity and can warrant legal action. Simple as that. Copycat products are just as bad. Our
reputation for high quality is important to us and the unauthorised use of our brand to produce and sell counterfeit or copycat
Jack Wills products is unacceptable. These products are often mistaken for the genuine article and are usually of inferior quality.
As such, we will not tolerate those who deal in counterfeit or copycat Jack Wills products. Where appropriate, we will pursue
all legal remedies that are available to us, including commencing legal proceedings or involving Trading Standards where we think
this is necessary, to prevent counterfeiting of Jack Wills products and misuse of our brand and designs.
Should you have any information regarding counterfeit Jack Wills products or misuse of our brand or designs, then we would like to hear from you.
You can call us Toll Free on 1 866 280 9963 or you can drop us an email at counterfeit@jackwills.com. We
appreciate any help or assistance you are able to offer to help us put an end to this illegal activity.
Frequently Asked Questions
Q: How do I make sure I'm buying legitimate Jack Wills products?
A: There are three ways to buy Jack Wills products:
- At one of our stores
- Online at www.jackwills.com
- Over the phone - Toll Free 1 866 280 9963
Although you may find Jack Wills products on other websites, auction sites or in stores, you can only be sure you are purchasing official products
from one of the above. You can find our stores in the United Kingdom, Ireland & United States. Find a store here. If you see an Jack Wills store in any
other place, or if you find a different store that's selling Jack Wills products, beware of its authenticity.
Q: Can I return Jack Wills items that I buy on eBay?
A: No. Jack Wills guarantees all of its products but only if you buy it from us. We do not support items that are purchased outside of the ways
described above.
Q: What are you doing to fight counterfeiters?
A: Everything we can. Where appropriate, we will pursue all legal remedies that are available to us, including commencing legal proceedings or
involving Trading Standards where we think this is necessary, to prevent counterfeiting of Jack Wills products and misuse of our brand and designs.
If you think you've seen counterfeit Jack Wills products, please let us know. Send us an email at
counterfeit@jackwills.com or call us Toll Free on 1 866 280 9963.